• TUY does not offer exchanges or returns due to change of mind, personal preference, or incorrect size selection by the customer.
• An exchange may be considered only if:
◦ The product received is damaged or defective at the time of delivery.
◦ The product received is different from the product originally ordered.
◦ An item included in the confirmed order is missing from the package.
• Any exchange claim must be submitted within 7 days of receiving the order.
To submit a claim, please contact us at:
• Email: [Your Email Address]
• WhatsApp/Phone: [Your Contact Number]
Please provide:
• Order number
• Customer name
• Clear photographs/videos of the received product
• Photographs of the original packaging
• Details explaining the issue
TUY reserves the right to review each claim individually.
Shipping Costs for Exchanges
• If an exchange is requested due to incorrect size selection, customer preference, or another customer-related reason approved exceptionally by TUY, all courier and handling charges will be borne by the customer.
• If the product is verified as damaged, defective, or incorrectly supplied by TUY, applicable delivery charges may be covered by TUY.
Non-Exchangeable / Non-Returnable Items
The following items cannot be exchanged or returned unless they were received damaged or incorrect:
• Sale or discounted products
• Clearance items
• Promotional items
• Customized or personalized products
• Products that have been worn, washed, or altered
• Products without original tags or packaging
Items purchased during special promotional campaigns may be subject to separate exchange conditions mentioned at the time of purchase.
Return & Refund Policy
• TUY currently does not offer refunds or money-back returns for successfully delivered products.
• Eligible cases will normally be resolved through:
◦ Product replacement
◦ Exchange
◦ Store credit
Refunds may only be considered in exceptional circumstances at the sole discretion of
TUY.
• Any approved refund will be processed using the method determined by TUY and may be subject to applicable banking, payment gateway, or transaction charges.
Order Cancellation
• Customers may request cancellation of an order before it has been processed or dispatched.
• Once an order has been dispatched, it cannot normally be cancelled.
To request a cancellation, contact us immediately at:
• Email: [Your Email Address]
• WhatsApp/Phone: [Your Contact Number]
Submitting a cancellation request does not automatically guarantee cancellation. TUY will confirm whether the order can still be cancelled.
TUY reserves the right to cancel an order in circumstances including:
• Product becoming unavailable
• Product failing quality inspection • Pricing or inventory errors
• Incomplete customer information
• Unsuccessful or declined payment
• Technical errors
• Suspected fraudulent transactions
Where TUY cancels a prepaid order, the applicable amount will be refunded or provided as store credit according to the circumstances of the order.
Product Disclaimer
TUY makes every reasonable effort to ensure that product photographs, colors, descriptions, measurements, and other information displayed on our website and social media platforms are accurate.
• However, slight variations may occur due to:
◦ Studio or natural lighting
◦ Photography and editing
◦ Individual screen/display settings
◦ Fabric texture and production variations ◦ Differences between production batches
• As a result, the actual color or appearance of a product may vary slightly from the images displayed online.
• Such minor variations will not normally be considered a product defect.
Customers are requested to carefully review the product description, size chart, measurements, fabric information, and care instructions before placing an order.
Package Inspection
• Customers are encouraged to inspect their package immediately after receiving it.
• For damaged, defective, incorrect, or incomplete orders, please contact TUY within 7 days of delivery. Claims received after this period may not be accepted.
• TUY may request photographs, videos, packaging, or other evidence before approving an exchange claim.
Contact Details:
Phone: +923245639932
Email: Tribe@tuytheunfilteredyou.com